Adam J. Reep — Business Systems Analyst

01.

IT Security Project Coordinator

Miller Information Systems — Allison Park, PA|2022.01–2026.04

Designed the operational tracking system for a roughly 900-camera CCTV deployment at the VA Pittsburgh Healthcare System — dependency-driven, gate-checked, paired with a custom AppSheet mobile app for field-tech updates without data corruption.
Built an OCR-based ticket-intake pipeline (Google Cloud Vision + Apps Script + Sheets + Trello) that converted the client's paper-only service-ticket process into structured workload data used in client contract-scope discussions.
Migrated 1,332 cardholder profiles between access-control systems using a UiPath workflow + SQL parsing + reverse-comparison verification — no recorded errors, replaced the vendor's paid migration utility, documented as a reusable pipeline.
Built a quote-generation tool reducing per-quote build time from ~1 hour to ~15 minutes; built credit-card spend categorization and outlier-flagging for finance.
Developed PowerShell utilities for DHCP/static-IP toggling and ARP-based camera discovery, moving field installs from sequential to parallel.

02.

Founder

Adam Makes Stuff — Pittsburgh, PA|2021.02–Present

Woodworking and CNC fabrication side business — design, milling, finishing, client delivery, bookkeeping, and tax filings.

03.

Operations & Telecom Analyst

Adhawk Solutions (Mercy Behavioral Health engagement) — Pittsburgh, PA|2019.01–2021.01

Line-item telecom billing audit across 80+ sites — identified discrepancies, unused services, and consolidation opportunities; informed follow-on IP telephony feasibility study.
Authored on-prem (Avaya) vs. cloud PBX comparison for leadership, translating technical architecture into business-impact terms.
Built a Sheets-based PPE ordering and replenishment system for ~100 sites at COVID-19 onset — no reported stockouts.
Established the Iron Mountain PII destruction process — chain-of-custody documentation, certificate-of-destruction tracking, legal/compliance review package.

04.

Property & Facilities Coordinator

Penn Forest Natural Burial Park — Verona, PA|2018.08–2019.01

Five-month transitional role following EDMC's national restructuring; grounds maintenance, trail work, light construction, livestock care, burial-service logistics, and ongoing land restoration and invasive-species management.

05.

Telecom Analyst IV

Education Management Corporation — Remote (California)|2015.01–2018.08

Continued ownership of the telecom-expense recovery practice across EDMC's 129-campus footprint — contributing to the 2011–2016 program that reached a peak run-rate of $2.5M+ in annual recurring savings.
Carrier-side single point of contact for new-service orders across AT&T, CenturyLink, Verizon; standardized the order-to-handoff package adopted by downstream support teams.
Validated vendor invoices and reconciled active services against in-use systems for Telecom Expense Management.

06.

Network Provisioning Supervisor

Education Management Corporation — Pittsburgh, PA + Los Angeles + Denver|2012.03–2015.01

Provisioned 258 redundant AT&T and CenturyLink MPLS circuits across the 129-campus footprint — contributing to $1.5M reduction in recurring network costs.
Built the monthly billing reconciliation and outlier-analysis process that contributed to $1M+ in voice-cost recovery.
Managed 84 concurrent Avaya and Siemens IP phone-system upgrades with budgets exceeding $1M per site; standardized install processes adopted company-wide.
Initiated the 2011–2016 telecom-expense recovery program — reached a peak run-rate of $2.5M+ in annual recurring savings.
Managed a team of three telecom and network analysts supporting tier-2 operations and project delivery.

07.

Senior Telecom Analyst

Education Management Corporation — Pittsburgh, PA|2011.10–2012.03

Authored the standardized circuit-provisioning procedure later adopted across the telecom support team.
Sole submitter for new-service orders across primary carriers; standardized the order-to-support workflow including stakeholder tracking, escalation handling, and structured handoff packages with circuit IDs, install locations, IP addresses, and Visio drawings.

08.

Telecom Analyst

Education Management Corporation — Pittsburgh, PA|2009.03–2011.10

Installed and configured Siemens and Avaya telephone systems across 120+ campuses nationally; coordinated equipment procurement, vendor scheduling, and hardware rollouts.

09.

IT Asset Refresh Lead (consulting)

BNY Mellon, via Robert J. DePaul Consulting — Pittsburgh, PA + LA + Boston|2008.04–2009.03

Partnered with BNY Mellon IT Project Management to identify end-of-life hardware, stage replacement PCs with user data and custom software loads, and execute deployments with ~25% national travel.

10.

IT Desktop Analyst

Education Management Corporation (Art Institutes) — Pittsburgh, PA|2003.10–2008.04

Tier 1/2 support for ~1,200 users at a 1:700 IT-to-employee ratio; communication across all levels, on-site and remote.
Supported creative-production environments at the Art Institutes — specialty hardware, large-file design workflows, Adobe Creative Suite.
Early telephone-system programming through software and 66/110-block wiring — the foundation for later telecom analyst work.

OCR + LLM Document Pipeline POC

proof of concept · built in four days · OCR + LLM

Ten-module document intelligence pipeline targeting the operational chokepoints small enterprises hit when manual processes outpace headcount. Modules cover artwork & order building, vendor invoices, receipts & expense classification, spec sheets, handwritten production notes, customer order requests, a universal text extractor, customer library with order history, reporting, and a kanban-style approval-and-change-management layer.

Stack: Google Cloud Vision (OCR/labels/logos/colors) · Anthropic Claude (schema-prompted JSON extraction) · Streamlit · python-docx · reportlab · svglib · pypdfium2 · JSON-backed customer/order/queue persistence.

Fenrir — No-Limit Hold'em AI Agent

in development

Self-directed research project building a no-limit Texas Hold'em decision agent in the lineage of academic poker AI work from Carnegie Mellon and Facebook AI Research (Libratus, Pluribus). In test scenarios using published Pluribus hand histories, action selection has demonstrated meaningful agreement with the reference agent's choices.

Engineered around long-running, multi-session workflows with Claude and Claude Code: scheduled execution, context-window management, and structured handoffs between conversations and compactions.

Pittsburgh Restaurant Specials App

in development

Geo-located restaurant-specials platform sourced from a 400+ entry Pittsburgh-area database cleaned from the PA business registry. Crowd-sourced and crowd-verified specials with an AI-assisted moderation layer. Per-location subscription model tied to verifiable view-to-visit conversion data.